Return And Refund Policy

Effective Date: 27-02-2025

At Saprintka, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

1. Return Eligibility

You can request a return or exchange if:

The product is damaged, defective, or incorrect upon arrival.
The item is unused, in its original packaging, and in resellable condition.
The return request is made within 7 days of delivery.

Non-Returnable Items:

Items that have been used or damaged by the customer.
Customized or personalized products.
Items marked as Final Sale.

2. How to Request a Return

To request a return, please follow these steps:

Contact us at [email protected] within 7 days of receiving your order.
Provide your order number and clear pictures of the damaged, defective, or incorrect item.
Our team will review your request and provide instructions on how to return the product.

Return Shipping:

If the return is due to our mistake (wrong or damaged product), we will cover the return shipping costs.
If the return is due to a change of mind, the customer will be responsible for the return shipping fee.

3. Refund Policy

Once we receive and inspect the returned item, we will process your refund under the following conditions:

Approved Refunds: If the item meets our return conditions, we will issue a refund within 5-7 business days to the original payment method.
Partial Refunds: If the item is returned not in its original condition or is missing parts, a partial refund may be issued.
Rejected Refunds: If the return does not meet our policy, we may reject the refund request and return the item to the customer.

4. Exchange Policy

If you received the wrong item or a defective product, we can exchange it for the correct one.

Exchange requests must be made within 7 days of delivery.
If the exact item is unavailable, we will offer a replacement of equal value.

5. Order Cancellation

Orders can be canceled within 24 hours of placing them for a full refund.
After 24 hours, cancellations are not allowed, as the order will have been processed.